We thank you for your continued trust in us during these uncertain times. Our commitment towards our guests have never been so strong as we face the COVID-19 pandemic.
Since the outbreak of the pandemic, we have activated our corporate crisis response team and have stringent our processes to support unit teams. We are continuously monitoring to keep you, our guests, employees, hotels and offices safe from the ever-changing scenario surrounding us. All our hotel teams are briefed on prevention and hygiene measures. As a process we have increased cleaning and sanitizing frequencies along with guidelines on how to handle suspected or confirmed cases of COVID-19. Your safety and the safety of our team members are our highest priority.
Our Cancellation Policy:
We are offering as much as possible flexibility to all our guests. As the situation will evolve over the coming days, we all will have more clarity of our surrounding and thus putting us in the stage of planning ourselves. Now, our policy for individual guests allows free modification and free cancellation of all existing and new reservations for stays until 30th April 2020. For group reservations and those bookings impacted by government restrictions, we offer free cancellation.
Please be assured that all our teams are doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stays with us.
Thank you again for your ongoing trust in 7 Apple Hotels, we will be looking forward to welcoming you back – Stay Safe.